TERMS AND CONDITIONS OF USE
CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE
ATTENTION: This is a binding Agreement (the "Agreement") between You, the individual or entity accessing, using or purchasing Product from this Website ("you", "your" or "Customer") and DFLK. "we", "our" or "Company") the owner and administrator of this Website and all content contained herein (collectively, "Website"). The right to use any product or service offered by Company is personal to you and is not transferable to any other person or entity. Company reserves the right to make changes to the Company sites, policies, and these Terms at any time without notice.
IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE
1. TRIAL ORDER TERMS AND CONDITIONS
Your 15 day Trial period will start upon ordering the NaturaCel trial offer. You will be responsible to pay the $4.99 S&H charges for your first shipment of NaturaCel on day one (1). If you enjoy NaturaCel, do nothing and at the end of your Trial Period (day 15) your credit card provided will be charged $85 for the supply of NaturaCel. In approximately 30 days (day 45) from the end of your Trial Period and every 30 days thereafter, you will be shipped a new 1 month supply of NaturaCel for the low cost of $85 plus $4.99 shipping and handling on all orders and only available online. For your convenience, this will be a reoccurring order and details are described further in section 2. Remember, you can cancel at any time on future orders by contacting our Customer Care Department by emailing us at firstname.lastname@example.org requesting cancellation or changes. Today’s charges and future charges will appear on your credit card as naturacel.com/ 1 877 216-4440
2. RECURRING ORDERS
If you do not cancel your membership within the 15 Days your credit card on file will be charged $85 US on day 15 for the supply of NaturaCel. If you wish to continue receiving Naturacel, simply do nothing, and every 30 days thereafter (a Recurring Order), you’ll be shipped out a fresh new 30 day supply of NaturaCel for the low price of $85 plus $4.99 shipping and handling. For your convenience, we will bill the credit card you provided us for your initial order.
3. CANCELLATION POLICY
3.1 How to Cancel Your Order WITHIN the 15 Day Discounted Trial Period
If you are not satisfied with the Product for any reason and wish to cancel your membership prior to the expiration of the 15 Day Trial Period, simply contact our Customer Care department by emailing us at email@example.com and include full name, order number and shipping information. You will never be billed again and incur no further charges or fees.
3.2 How to Cancel Your Order AFTER the 15 Day Discounted Trial Period
To cancel your reoccurring order after the 15th day, you can contact our Customer Care Department by emailing us at support@Erase-time.com Please ensure to include your name, order number and shipping address in your request. Emailed cancellations will be processed within 24 business hours Monday to Friday 9-5 EST and will apply for ALL future orders. Please note that any cancellations made on the weekends from Friday 5pm EST to Monday 9am EST will be cancelled on the Monday. We will not process cancellation requests over the weekend. As well we do not accept any cancellations received over voice mail. All cancellations must be done via email. You will be responsible for payment of any products that have either already been shipped to you, are in process or that have already been delivered to you at the time of your cancellation.
3.3 Refund Policy for Shipping and Handling Charges
Regardless of whether you cancel your order within the 15 day Trial Period or not, you will be responsible to pay the $4.99 shipping and handling charges that you selected upon the Trial offer on day one.
This fee is non refundable.
4. 60 DAY RETURN POLICY (SATISFACTION GUARANTEE)
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. If you are unsatisfied with NaturaCel for any reason, simply request a refund on your recurring order by contacting our Customer Care Department by emailing us at firstname.lastname@example.org Requests must include explanation of why you wish to return the product(s). You may return only unopened items purchased from us within 60 days of initial purchase. For any refunds requested after the 60 day mark of ordering, no refund will be issued. Upon contacting Company and requesting for a refund on your order, you will be provided with a Return Merchandise Authorization ("RMA") number. After canceling your order, you may return only unopened jars. You must write the RMA number on the front and back of return packaging in order to avoid being billed for the product. Company will not refund or credit any shipping and handling charges for any Product that was shipped to you and items returned without an RMA number. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the returned jar(s) by latest 10 days past the 60 day mark in order for the refund to be deemed acceptable. Company reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received with RMA number, a refund on your initial card or check will be issued within 30 days from receipt of returned jar(s) and an e-mail confirmation will be sent. It is your full responsibility to follow up with us once you have returned and order. We are not held accountable for any jars returned back to us that are lost. Your refund can only be processed to the same card to which the purchase was made with. Please note that it takes 7-10 business for full processing and once we issue a refund it is no longer in our possession and therefore you must follow up directly with the bank associated with the credit card. Your complete satisfaction is our ultimate goal. You may return any item shipped by Company, keeping the following in mind:
- You should return the item to us within 60 days of your purchase date.
- We do not accept items back that have been opened or used. Opened Items are Non Refundable.
- Shipping and Handling Fees are Non Refundable.
- Any returns must include NaturaCel unopened with the seal still in tact.
Please allow upto 7 business days after we have received the returns for a full credit card refund or check to be mailed out. Please Note:
- We cannot process or exchange Product marked "Return to Sender."
- To ensure that your account is correctly noted, you must send back Product returns to the address provided below along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned Products must be sent to the following address: NaturaCel Receiving Department 1885-B Beaver Ridge Circle Norcross, GA. 30071 USA. It is your full responsibility to adhere to following requirements in order to receive a refund. Please email us at email@example.com if you have any questions or need any clarifications based on your specific order.
These terms and conditions apply to ALL transactions made on or through this Website. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest your agreement to the terms and conditions in this document by any act demonstrating your assent thereto, including clicking any button containing the words "I agree" or similar syntax, or by merely accessing the Website, whether you have read these terms or not. It is suggested that you print this form for your personal records. By placing an order with us, you will be deemed to have read, understood, and agreed to these Terms and Conditions of Use (collectively, "Terms"). If you do not agree to be bound by these Terms, you may not access or use the Website, or purchase any Product(s) through the Website. By accessing, using or ordering Product(s) through the Website, you affirm that you have read this Agreement and understand, agree and consent to all Terms contained herein.
6. TEMPORARY PRICE REDUCTION
For your convenience and benefit, Company may temporarily reduce the price of your order for promotional purposes, or to ensure that your purchase order transaction is capable of being processed by your credit card company or processor. If Company reduces the price of the Product as described herein, you will be billed at the reduced price until the promotional period ends or Company is assured of payment by your credit card company or its processor, after which time the Product price will be restored to its usual price, without prior notice to you. If your order is processed at the reduced price a new billing cycle will begin from the date of the new payment processing.
7. SHIPPING TERMS AND INFO
Your order will be processed within 2 business days. (excluding weekends) Shipping time is estimated to be three to five (3-5) calendar days for USA and is included in your 15 Day Trial Period, so you will have approximately nine (9) calendar days to evaluate the Product. If you experience delays in the delivery of your NaturaCel, you may contact our Customer Care department at 1 877 216-4440 and request an extension of your Trial Period. You must contact us by day seven to notify us of any shipping delays. Please ensure you use your tracking number to anticipate delays. Reasonable requests are normally granted, but this decision remains at the Company’s sole discretion. When we ship the Product to you, our Standard priority mail service is shipped via services of the United States Postal Service. All orders are processed within 1-2 business days. Please note that shipments are not sent out on Saturdays, Sundays, or any US Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly or shipments. Should you not receive goods because of entering improper or insufficient shipping address or contact information, it will be your responsibility that goods shipped out gets back to our return address. There will be a reshipment fee of $4.99 should company need to reship goods based on your error. How to Alter Your Shipping Schedule Please note that our Customer Care Department (available at 1 877 216-4440 or online at firstname.lastname@example.org) can help you alter your delivery schedule if you need to modify the automatic 30 day delivery schedule. If you experience any delays in the delivery of your NaturaCel, you may contact our Customer Care department at 1 877 216-4440 or visit us online at Naturacel.com
8. BILLING ERRORS
If you believe that you have been billed in error, please notify our Customer Care Department at 1 877 216-4440 or email us at email@example.com immediately. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within thirty (30) days of its appearance on your credit card account statement. If you suspect any errors in your order, please contact our Customer Care Department immediately at or email us at firstname.lastname@example.org
9. REPRESENTATIONS; DISCLAIMERS
It is our Company’s mission to provide our customers with the finest Products available. We believe in the efficacy of the Products we sell. You understand, however, that the statements on the Website, promotional materials and the Product have not been evaluated by the United States Food and Drug Administration, and the Product is not intended to diagnose, treat, cure or prevent any disease. The information provided by our Websites or this Company is not a substitute for a face-to- face consultation with your health care professional and should not be construed as individual medical advice. Individual results will vary. We want you to have the most accurate information concerning the Product. The information we communicate to you about the Product and/or its efficacy is obtained from independent third parties such as educational institutions, scientific and news articles and agencies, nutritional specialists, scientific reports and researchers ("Information Sources"). We do not warrant or represent that Information Sources are not error-free, nor do we warrant any Information Source or the methods that they use to arrive at their conclusions. All Product specifications, performance data and other information on our Websites are for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Product will conform to such specifications or performance data. We do not guarantee that you will have any specific or particular result or benefit from the Product, or that your experience will match those of others who use the Product. Individual results will vary from person to person.
10. YOUR REPRESENTATIONS
You represent that you are at least 18 years of age and that you will not permit a person under 18 to order, or use, the Product. You represent that the information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfill your order in a timely and efficient manner. You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of accessing the Website and/or purchasing Products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to the Product only extend to you on the understanding that you are a user, and not a reseller, of the Product. You shall not re-sell, re-distribute or export any Product that you order from the Website. You agree to pay for the Product and any taxes, shipping or handling of Product as such costs are specified by us on the Website when you submit your purchase order. Payment shall be made prior to delivery and by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).
11. REJECTION, DAMAGE OR LOSS IN TRANSIT
We shall not be liable and you shall not be entitled to reject Product delivery, except for damage to the Product or any part thereof occurring in transit (where the Product is carried by our own transport or by a carrier on our behalf), and where we are notified of such damage within five (5) business days of your receipt of the Product.
12. LIABILITY LIMITATION
TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT COMPANY WAS AWARE OR ADVSED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER. THE PRODUCTS ARE SOLD AND DELIVERED TO YOU "AS IS" WITH NO WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
You agree to defend, indemnify, and hold harmless Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of the Website, or your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.
Any notice or other communications arising in relation to this Agreement shall be given by sending an e-mail to the latest email address that one party has notified in writing to the other. In the case of sending notices to you, Company will use the email address you provided to Company when you ordered your Product. Such notices or communications (where properly addressed) shall be considered received on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of forty-eight (48) hours after transmission, provided that the sender has not received notification of unsuccessful transmission.
We reserve the right to terminate your access to or use of this Website and/or your subscription to the Product should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, Product returns, discounts or any other conduct designed to injure, harass or disrupt this Website or the Company’s business operations.
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
17. SALES TAX
If you purchase any Products available on our websites, you will be responsible for paying any sales tax indicated on the Web Site.
18. INTELLECTUAL PROPERTY RIGHTS
The Website, and all content appearing therein, are the sole and exclusive property of the Company or its licensors. No license or ownership rights in or to any content of the Website are conveyed to you by reason of this Agreement or your purchase of Product. The Website and its content are protected under the laws of copyright and trademark. Unless otherwise permitted by law, you may not copy, republish or transmit any portion of the Website without Company’s prior written consent.
- Governing Law. This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of the Province of Ontario, without regard to conflict or conflict of law principles. The sole and exclusive venue for any and all claims or causes of action arising from or related to this Agreement, or that are related in any manner to your purchase or attempted purchase of the Product(s), shall be the Province of Ontario.
- Overdraft fees. In the event of overdraft of customer's account due to a charge for an original order or a reorder, the company is not liable for any customer's overdraft fees.
- Assignment. This Agreement and the rights and liabilities of the parties hereto inure to the benefit of their respective successors and assigns. Company may assign this Agreement to any successor entity. Customer may not assign without the written permission of Company.
- Severability. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of this Agreement, or any portion thereof, to be unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms and Conditions will continue in full force and effect.
- Attorneys’ Fees. In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the terms and conditions of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney’s fees and costs incurred in connection therewith, including attorneys’ fees incurred on appeal.
- No Waiver. No waiver of or by Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement.
- Headings. All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.
- Complete Agreement. This Agreement constitutes the entire agreement between the parties with respect to your access and use of the Website and your ordering and use of the Product, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters
- Modifications. Company reserves the right to change any of the provisions posted herein and you agree to review these terms and conditions each time you visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes your acceptance of such changes. Company does not and will not assume any obligation to provide you with notice of any change to this document and you acknowledge and agree to same. Unless accepted by Company in writing, you may not amend these terms and conditions in any way.
- This Sample Offer is valid for one household per lifetime. If you would like to buy NaturaCel again, please contact the Customer Care Department at 1 877 216-4440